Terms and Conditions
The Cleaning Site
Last updated: 21 October 2026
1. Introduction
Welcome to The Cleaning Site (https://thecleaningsite.com).
These Terms and Conditions govern your use of The Cleaning Site, including browsing our directory, submitting company listings, claiming existing listings, leaving reviews and using other features available on our website.
The Cleaning Site is operated by James Madge, trading as JT Madge Services, a sole-trader business based in the United Kingdom.
By using our website, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.
2. About The Cleaning Site
The Cleaning Site is an independent online directory designed to help individuals and businesses find cleaning companies and cleaning-related services throughout the United Kingdom.
We are not a cleaning service provider and do not employ, manage or supervise the cleaning companies listed in our directory.
Unless expressly stated otherwise, cleaning companies operate independently of The Cleaning Site.
We do not automatically endorse, recommend, guarantee or verify every company appearing in our directory.
Visitors are responsible for making their own enquiries and deciding whether a cleaning company is suitable for their requirements.
3. Company Listings
The Cleaning Site allows cleaning companies and cleaning-related businesses to be listed in our online directory.
Listings may be submitted directly by business owners or authorised representatives, or created by The Cleaning Site using information that is publicly available.
Information displayed in a company listing may include the business name, address, telephone number, email address, website, services offered, operating locations and other relevant business details.
We aim to provide useful and accurate information. However, we cannot guarantee that every listing is complete, accurate or up to date.
Businesses submitting listings are responsible for ensuring that the information they provide is accurate, lawful and does not infringe the rights of others.
We reserve the right to review, edit, reject, suspend or remove listings where reasonably necessary, including where information is misleading, inappropriate, inaccurate or in breach of these Terms.
4. Free Company Listings
The Cleaning Site currently offers a free company listing option.
Businesses may submit a listing for consideration without paying a listing fee.
All new submissions are subject to review and approval before publication.
Submission of a listing does not guarantee that it will be published or remain permanently available.
We may introduce optional paid features, enhanced listings or promotional services in the future. Any applicable prices and additional terms will be made available before a business purchases those services.
We will not automatically charge businesses for a free listing.
5. Claiming and Managing Company Listings
Business owners or authorised representatives may request to claim an existing company listing on The Cleaning Site.
Before granting control of a listing, we may require reasonable evidence that the person making the request is authorised to represent the business.
Once a claim has been approved, the authorised representative may be able to update and manage the information displayed in their company listing, subject to the features available on our website.
We reserve the right to reject or investigate a claim where ownership or authorisation cannot be reasonably verified.
Correcting Company Information
We understand that business information can change over time.
Business owners may contact us to request corrections to inaccurate or outdated information displayed in their listings.
Removing Company Listings
Businesses may request the removal of their company listing at any time, free of charge.
Removal requests should be sent to info@thecleaningsite.com.
We aim to process verified listing removal requests within seven working days, where reasonably practicable.
We may retain information where necessary to comply with legal obligations, resolve disputes or maintain appropriate administrative records, in accordance with our Privacy Policy.
Unauthorised Claims
Users must not attempt to claim, access or modify a company listing unless they are the business owner or have appropriate authorisation.
6. Reviews and Ratings
The Cleaning Site allows users to submit reviews and ratings about cleaning companies listed in our directory.
By submitting a review, you agree to the following conditions:
Reviews must be genuine and based on your own experience with the cleaning company.
Reviews must be honest, accurate and written in good faith.
Fake, misleading, defamatory, abusive or discriminatory reviews are not permitted.
Reviews must not contain spam, advertising, malicious links or inappropriate content.
Users must not submit reviews on behalf of others or manipulate ratings to create a misleading impression of a business.
Review Moderation
The Cleaning Site reserves the right to review, moderate, reject or remove reviews that breach these Terms and Conditions or applicable laws.
We do not guarantee that every published review has been independently verified.
Business Responses
Cleaning companies may be permitted to respond to reviews where this functionality is available.
Responses must remain professional and must not contain abusive, threatening or misleading information.
Responsibility for Reviews
Reviews represent the opinions and experiences of the individuals submitting them and do not necessarily reflect the views of The Cleaning Site.
We are not responsible for the accuracy of every review, but we will consider reports of potentially unlawful, misleading or inappropriate content.
Reporting a Review
If you believe a review is inaccurate, inappropriate or breaches these Terms and Conditions, please contact info@thecleaningsite.com with details of your concern.
We will assess the report and take appropriate action where necessary.
7. Featured Listings and Paid Services
The Cleaning Site currently offers free company listings and may introduce optional paid services in the future.
These may include featured company listings, enhanced profiles, additional photographs, promotional placements or other advertising opportunities.
Optional Upgrades
Businesses will not be required to purchase a paid service to maintain an eligible free listing.
Any paid features will be clearly identified, with the applicable price and service details provided before purchase.
Payments and Renewals
Where paid services become available, the applicable payment terms, billing arrangements, duration and any renewal conditions will be explained before a business places an order.
We will not introduce automatic recurring charges without clearly explaining the arrangement and obtaining the necessary authorisation.
Featured Listings
Purchasing a featured listing or promotional service will not guarantee enquiries, customers, bookings, revenue or particular search engine rankings.
Paid promotional placements will be identified where required.
Changes to Paid Services
We may change or discontinue optional paid services, subject to applicable law and any contractual commitments already made.
8. Website Use and User Responsibilities
By using The Cleaning Site, you agree to use the website lawfully, responsibly and in accordance with these Terms and Conditions.
You must not:
Submit false, misleading or fraudulent information.
Create company listings for businesses you do not own or represent without appropriate authorisation.
Impersonate another person, company or organisation.
Submit spam, malicious content or unsolicited advertising.
Upload content that infringes copyright, trademarks, privacy rights or other legal rights.
Attempt to gain unauthorised access to user accounts, company listings or website systems.
Introduce viruses, malware or other harmful software.
Use automated tools to scrape, harvest or reproduce substantial amounts of directory information without permission, except where permitted by law.
Interfere with the security, functionality or normal operation of the website.
User Accounts
Users who register an account are responsible for maintaining the confidentiality of their login credentials and for activities carried out through their accounts.
If you believe your account has been accessed without authorisation, please contact info@thecleaningsite.com.
Uploaded Content
Users must ensure they have the necessary rights and permissions to upload company logos, photographs, descriptions and other materials.
By submitting content, users grant The Cleaning Site a non-exclusive, royalty-free licence to store, display and use that content for operating and promoting their directory listing. This licence ends when the content is removed, except where continued retention or use is permitted by law.
Enforcement
We may remove content, restrict access or suspend accounts where reasonably necessary to protect users, businesses, the website or third parties.
Where appropriate, we may investigate suspected misuse and report unlawful activity to the relevant authorities.
9. Accuracy of Listings and Responsibility for Cleaning Services
Independent Directory
The Cleaning Site operates as an independent online directory connecting visitors with cleaning companies and cleaning-related businesses throughout the United Kingdom.
We do not directly provide cleaning services, employ the cleaning companies listed, or supervise their work.
Unless expressly stated otherwise, the cleaning companies featured on our website are independent third parties.
Accuracy of Company Information
We make reasonable efforts to maintain accurate and useful directory information. However, some information is supplied by third parties or obtained from publicly available sources.
We cannot guarantee that every listing is accurate, complete or up to date.
Visitors should independently confirm relevant details with a cleaning company before engaging its services.
Cleaning Services and Agreements
Any agreement for cleaning services is made directly between the customer and the cleaning company.
The Cleaning Site is not a party to those agreements and does not control the prices, availability, quality or delivery of cleaning services provided by listed businesses.
Insurance, Qualifications and Compliance
Unless explicitly stated and supported by appropriate checks, inclusion in our directory does not mean that a cleaning company has been independently assessed for insurance, qualifications, licences, professional standards or regulatory compliance.
Visitors should carry out their own checks before appointing a cleaning company.
Complaints and Disputes
Complaints concerning cleaning work, payments, appointments or service quality should normally be raised directly with the cleaning company concerned.
If a complaint relates to inaccurate directory information, misleading listings or misuse of The Cleaning Site, please contact info@thecleaningsite.com.
We will review appropriate reports and take reasonable action where necessary.
Limitation of Responsibility
To the extent permitted by applicable law, The Cleaning Site is not responsible for losses arising solely from the acts, omissions or services of independent cleaning companies.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Nothing in these Terms affects any statutory rights that users may have.
10. Intellectual Property and Website Content
Ownership of Website Content
Unless otherwise stated, the original content published on The Cleaning Site, including our branding, written articles, cleaning guides, website design elements and original graphics, belongs to JT Madge Services or is used with appropriate permission.
This content is protected by applicable intellectual property laws.
Permitted Use
Visitors may access and use The Cleaning Site for lawful personal or business purposes, including searching for cleaning companies and contacting listed businesses.
You must not reproduce, republish, sell or commercially exploit substantial portions of our original content without prior written permission, except where permitted by law.
Company Logos, Photographs and Descriptions
Cleaning companies and other rights holders retain ownership of their own logos, photographs, trademarks and other protected materials.
Where businesses submit content to The Cleaning Site, they confirm that they have the necessary rights or permissions to do so.
Submission of content grants us the licence described in Section 8 of these Terms and Conditions.
Publicly Available Business Information
The Cleaning Site may independently compile factual business information from publicly available sources.
The inclusion of publicly available information does not transfer ownership of any third-party intellectual property to The Cleaning Site.
We aim to respect the intellectual property rights of businesses and other content owners.
Reporting Copyright or Intellectual Property Concerns
If you believe content on The Cleaning Site infringes your intellectual property rights, please contact info@thecleaningsite.com.
Please provide sufficient information to identify the material concerned and explain your rights in it.
We will review reasonable reports and take appropriate action where necessary.
11. Website Availability and External Links
Website Availability
We aim to keep The Cleaning Site accessible, secure and functioning correctly.
However, we cannot guarantee that the website will always be available or operate without interruptions, errors or technical difficulties.
We may temporarily suspend access to parts of the website for maintenance, updates, security improvements or other operational reasons.
We may also modify, introduce or discontinue website features where reasonably necessary, subject to applicable law and any existing contractual commitments.
External Websites
The Cleaning Site contains links to independent cleaning companies, service providers and other third-party websites.
These websites are operated independently and are not under our control.
We are not responsible for their content, availability, security, privacy practices or services.
The inclusion of an external link does not necessarily imply that The Cleaning Site endorses or recommends the organisation concerned.
Contacting Listed Businesses
Where visitors use telephone numbers, email links or website links provided in company listings, they communicate directly with the relevant business.
Visitors should exercise appropriate care when sharing personal information, requesting quotations or entering into agreements with third-party businesses.
12. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our website, services, business operations or applicable laws.
The latest version will be published on this page, together with the date it was last updated.
Where changes materially affect existing paid services or contractual arrangements, we will provide appropriate notice where required by law.
Continued use of the website after changes take effect will be subject to the updated Terms, without affecting any rights or contractual protections that cannot lawfully be changed.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.
Nothing in these Terms affects any mandatory statutory rights available to consumers or businesses.
14. Complaints and Dispute Resolution
We aim to operate The Cleaning Site fairly and professionally.
If you have a complaint about the website, a company listing, a review or the administration of your account, please contact us using the email address below.
Please provide sufficient information for us to understand and investigate your concern.
We will review complaints and respond within a reasonable period.
Complaints about cleaning services provided by independent companies should normally be directed to the relevant cleaning company.
Nothing in this section prevents you from exercising your legal rights or seeking assistance from an appropriate regulatory authority.
15. Contact Information
The Cleaning Site is operated by James Madge, trading as JT Madge Services, a sole-trader business based in the United Kingdom.
Website: https://thecleaningsite.com
Email: info@thecleaningsite.com
For questions about these Terms and Conditions, company listings, account management or complaints, please contact us using the email address above.