Privacy Policy

The Cleaning Site

Last updated: 20 October 2026

1. Introduction

Welcome to The Cleaning Site (https://thecleaningsite.com).

The Cleaning Site is an independent online directory helping people find cleaning companies and cleaning-related services throughout the United Kingdom.

We respect your privacy and are committed to handling personal information responsibly and transparently in accordance with applicable UK data protection legislation.

This Privacy Policy explains what information we collect, how we use it, where it comes from and the rights you have regarding your personal information.

2. Who We Are

The Cleaning Site is operated by JT Madge Services, a sole-trader business.

Data controller: James Madge, trading as JT Madge Services / The Cleaning Site.

Website: https://thecleaningsite.com

Email: info@thecleaningsite.com

Business address:

For questions about this Privacy Policy or your personal information, please contact us by email.

3. Information We Collect

Depending on how you use our website, we may collect:

Your name, email address and the contents of messages submitted through our contact form.
Account registration details and information required to manage a directory listing.
Business names, business contact details, locations, websites, service descriptions and photographs submitted for publication.
Information used to verify that someone is authorised to claim or manage a business listing.
Technical information such as IP addresses, browser information and cookie preferences, where collected by our website and service providers.

We aim to collect only information reasonably necessary for operating and maintaining the directory.

4. Business Listings and Publicly Available Information

The Cleaning Site allows businesses to submit their own listings. We may also create basic listings using information already publicly available, including information from business websites and other public business sources.

This may include:

Business name and trading name.
Business location or published business address.
Publicly advertised business telephone numbers and email addresses.
Website addresses.
Cleaning services and areas covered.

Some business information may also be personal information, particularly where it identifies a sole trader or individual.

Where we process personal information obtained from public sources, we may rely on legitimate interests in operating a useful business directory, provided that we have assessed those interests against the rights and freedoms of the individuals concerned.

We will take reasonable steps to check accuracy, minimise unnecessary information and provide required privacy information to affected individuals.

Businesses may contact us to request a correction, claim a listing or request its removal.

5. Free Listings and Listing Claims

Businesses may submit a free listing or request to claim an existing listing.

We may use submitted contact and verification information to:

Review and publish directory submissions.
Check whether a person is authorised to manage a business listing.
Maintain listing accuracy.
Communicate about listing administration.
Prevent fraudulent or unauthorised changes.

Claims may be subject to verification before management access is granted.

Requests to correct or remove a listing can be sent to info@thecleaningsite.com. There is no charge for requesting the removal of a standard directory listing.

Requests involving personal information will also be handled in accordance with applicable data protection rights.

6. Contact Form and Communications

When you contact The Cleaning Site using our website contact form, we collect your name, email address, selected enquiry type and message.

We use this information to respond to your enquiry, provide assistance and maintain appropriate records of our communications.

Our lawful basis will depend on the nature of your enquiry and may include legitimate interests, steps taken at your request before entering into a contract, or compliance with a legal obligation.

When you submit an enquiry through our contact form, your name, email address, enquiry type and message are stored in our website’s WordPress database using Ninja Forms. We also process this information through email to respond to your enquiry.

New contact form submissions are configured to expire after 365 days. Information may be retained separately for longer where reasonably necessary for ongoing enquiries, disputes or legal obligations.

7. How We Use Personal Information

We process personal information for purposes including:

Operating and improving the cleaning company directory.
Publishing and maintaining business listings.
Administering accounts and listing claims.
Responding to enquiries and complaints.
Protecting the website against spam, fraud and misuse.
Complying with legal obligations.
Managing website functionality, security and cookie preferences.

Where consent is required, including for certain non-essential cookies, we will seek it before the relevant processing takes place.

8. Contacting Cleaning Companies

Some listings contain telephone numbers and email links that allow visitors to contact cleaning companies directly.

Where these links open your own telephone or email application, the communication takes place directly between you and the relevant business.

The Cleaning Site does not receive the contents of those direct communications simply because you clicked the link.

The cleaning company receiving your enquiry is responsible for how it handles the information you provide to it.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential functions and, where enabled and permitted, other services.

We use a cookie consent management system to help visitors manage their preferences.

For information about the cookies used, their purposes and how to change your preferences, please see our separate Cookie Policy, available through the website footer.

10. Third-Party Service Providers

We use third-party technology and service providers to operate our website, including website hosting, WordPress functionality, directory features and cookie management.

Some providers may process personal information on our behalf or as independent controllers, depending on the service involved.

We only share information where reasonably necessary for the purposes described in this policy, where permitted by law or where required to meet legal obligations.

Our website uses Rocket.net for hosting, WordPress and GeoDirectory for website and directory functionality, Ninja Forms for contact enquiries, and Complianz for cookie consent management.

These services may process personal information where necessary to provide their functionality. We will review our service providers and applicable data protection arrangements, including any international transfers, as our website develops.

Website emails, including contact form notifications and confirmations, are transmitted using WP Mail SMTP through our configured Private Email SMTP service. Information contained in these emails may be processed by our email service provider for the purposes of delivering and managing communications.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and security requirements.

Listing information may remain published while the listing is active, subject to accuracy checks and appropriate removal requests.

Account information may be retained while an account remains active and for an appropriate period afterwards.

Contact form submissions stored in our WordPress database are configured to expire after 365 days. Copies of enquiries sent by email may be retained for longer where reasonably necessary to deal with ongoing enquiries, disputes or legal obligations. Other personal information is retained only for as long as necessary for the purposes described in this policy.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration and misuse.

However, no internet-based service can guarantee absolute security.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to certain processing, including processing based on legitimate interests.
Request restriction of processing.
Request transfer of certain information to another provider.
Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, email info@thecleaningsite.com.

We will respond within the time limits required by applicable data protection law.

You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

14. External Websites

Our directory contains links to independent cleaning companies and other third-party websites.

We do not control their privacy practices and recommend reviewing their privacy policies before sharing personal information.

15. Children’s Privacy

The Cleaning Site is intended as a business directory and is not designed specifically for children.

We do not knowingly seek to collect children’s personal information through directory listings.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services or legal obligations.

The latest version will be published on this page with an updated revision date.

17. Contact Us

For privacy enquiries, listing corrections, removal requests or questions about personal information, please contact: